Customer Care
Here for every question, before and after the yes.
Choosing a diamond, checking on an order or finding your size. Write to us and a member of the AIOVO team will reply by email.
We’ll reply within 12 hours.
Every message is answered by email by the AIOVO team.
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support@aiovojewelry.comQuick answers, before you write.
The essentials from our policies. Many questions are answered here in a few seconds.
- 15 daysReturns & exchangesEligible standard, unmodified pieces can be returned or exchanged within 15 days of delivery. Custom pieces are final sale, except for defects.Return policy
- 60 daysFree resizingOne complimentary resize within 60 days of delivery, for standard and custom rings. A few designs can't be resized.Warranty & resizing
- LifetimeWarrantyCovers manufacturing defects, and settings that loosen or diamonds that come free through no fault of the wearer. Lost diamonds are not replaced.What's covered
- FreeShippingFree shipping. Transit takes up to about 7 days after dispatch, depending on destination. We ship once you approve your final video.Shipping policy
- 15 daysMade to orderStandard pieces: 15 days after payment. Custom pieces: 15 days after payment and CAD approval. Video approval and shipping time are additional.Ordering FAQ
- IGICertified diamondsLab-grown center stones of 1 ct and larger come with an IGI certificate.Lab-grown diamonds & certificates