From Picture to Perfection
Have a dream design? Upload your photos or sketches. Enjoy a seamless custom journey with our 15-business-day turnaround and comprehensive video approval process before your piece ships.
1️⃣-Share Your Vision: Upload reference photos and specify your preferences (e.g., metal type, diamond shape like Pear or Emerald).
2️⃣-Review the CAD Design: We create a 3D model for your approval and refinement.
3️⃣-Video Approval: Review a high-definition video of your finished ring before we ship it out.
4️⃣-Receive Your Ring: Delivered securely to your door.
Frequently asked questions
Q1: Can you make the ring look exactly like the picture I sent?
A: With our experienced craftsmen, we can replicate over 90% of the design details from your picture. However, due to lighting, camera angles, and your specific ring size proportions, there might be very slight visual variations in the final piece. To ensure your satisfaction, we will provide a professional 3D CAD design for you to confirm the proportions and details before physical production begins.
Q2: How long does the custom design process take?
A: Crafting a piece of custom jewelry involves multiple meticulous steps, including design, molding, casting, stone setting, and polishing. Typically, it takes about 15-20 business days from the moment you approve the 3D design to the final shipment. If you have a specific anniversary or proposal date in mind, please let us know in advance so we can check if expediting your order is possible.
Q3: How do you estimate the price based on just a picture?
A: The price of a custom diamond ring primarily depends on the complexity of the design, the metal type (e.g., 18K gold or platinum), and the size/quality of the diamonds. Please send us the picture along with your budget or specific gemstone preferences, and our jewelry consultant will provide you with a clear and transparent price breakdown.
Q4: Can I request changes if I'm not satisfied with the initial design?
A: Absolutely! The beauty of "custom-made" is ensuring the piece matches your exact vision. During the 3D design (CAD) phase, you will clearly see the structure of the ring. If you feel any adjustments are needed, we can modify the design for you. We will only proceed to actual production after you have fully approved the 3D rendering.
Q5: What is your return policy for custom-made diamond rings? / Can I return my custom diamond ring?
A: Because custom diamond rings are uniquely crafted specifically for you, we do not accept returns or exchanges once the shipment has been confirmed and dispatched. To ensure your complete satisfaction with the final piece, we will send you detailed, high-definition videos of your ring prior to shipping. During this stage, you are welcome to request any modifications. We will only proceed with shipping after receiving your final approval. Thank you for your understanding and cooperation!