We’ll reply within 12 hours.
Questions, ideas and a quote by email
Approve the CAD first
Nothing is made until you say yes
Crafted in 15 days
15 calendar days after payment and CAD approval
Video before shipping
See your piece, then confirm before shipping
How it works
A conversation, then a creation.
Design, price and timing are agreed with you before anything is made.
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Share your idea
A photo, a sketch, a link or just a few words. Images are optional.
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Talk it through
We’ll reply within 12 hours. We’ll follow up by email with questions and ideas, and send a quote after reviewing your details.
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Approve your CAD
We model your piece in CAD and refine it with you. Nothing is made until you approve it.
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Crafted in 15 days
The 15-calendar-day production period begins once payment and your CAD approval are both complete.
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Approve it on video
We inspect your finished piece and send you a video. We ship only after you confirm, with free air shipping.
Time waiting for your video approval and shipping transit are in addition to the 15-calendar-day production period. If we haven’t heard from you, we hold your piece until you reply.
Shipping policyYour design brief
Tell us what you have in mind.
Share what you know. Style, metal color, gemstones and size can all be worked out together by email.
Helpful to include
- A photo, screenshot or sketch, up to 5 images
- The shape, metal or stones you’re drawn to
- A budget range, if you have one
- A date you’re working toward
Not sure yet? Leave it blank. Your budget and preferred date guide our conversation. They are not a price quote or a delivery promise.
Prefer to email? Send your idea to
support@aiovojewelry.comReference images are optional: up to 5 files (JPEG, PNG, WEBP, SVG, HEIC, GIF or PDF), under 20 MB each.
Used for this design inquiry only. No marketing emails. Privacy Policy
Start from our collection
Love a ring, but want it a little different?
A different center stone, a wider band, another metal. Open any AIOVO ring and choose Request a custom design. We’ll design a version that’s entirely yours.
“My first time trying out a custom diamond ring online. I had the band widened, and I think it looks absolutely beautiful.”
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Legacy Emerald Three-Stone Ring
From $1,699
Diamond + setting included Customize this ring -
Luna Round Solitaire Ring
From $1,499
Diamond + setting included Customize this ring -
Ivy Hidden Halo Oval Ring
From $1,499
Diamond + setting included Customize this ring -
Aurelia Chevron Oval Ring
From $1,699
Diamond + setting included Customize this ring
What if I don’t have a reference photo?
Start with words. Tell us the feeling, occasion or details you like. Images are optional.
What if I don’t know the size?
Leave it blank and we’ll talk sizing by email. For rings, we can also mail you a ring sizer, free.
How does my budget shape the design?
Your budget helps frame a conversation about materials, proportions and complexity. We confirm the price of your agreed design before anything is made.
Can I request a special date?
Yes, add your preferred date to your brief. It’s a request, not a delivery promise; we’ll confirm feasibility and timing with you.
What happens after I send my request?
You’ll see a confirmation on the page. We’ll reply within 12 hours. We’ll follow up by email with questions and ideas, and send a quote after reviewing your details.
Will I approve the design before it’s made?
Yes. We send a CAD design for your approval, and the 15-calendar-day production period begins only once payment and your approval are complete. Your finished piece should match the confirmed CAD. If it doesn’t, we will address the discrepancy.
Will I see the finished piece before it ships?
We send a video of your finished piece and wait for your confirmation before shipping. If we don’t hear back, we wait. Free air shipping is available.
Can I return or resize a custom piece?
Custom design orders are final sale for change-of-mind returns or exchanges. Damaged, defective or incorrect items remain covered. Custom rings include one complimentary resize within 60 days of delivery. You cover shipping to us, and we cover return shipping.
Something personal starts here.
A photo, a sketch or a few words is enough. We’ll reply within 12 hours.
