Frequently asked questions

A lab-grown diamond is carbon arranged in the same crystal structure as a mined diamond, so it has the same hardness (10 on the Mohs scale), the same brilliance and the same fire. Only its origin is different: it grows in a controlled lab over a few weeks instead of forming deep underground. Moissanite and cubic zirconia are different materials that only imitate a diamond.

Lab-grown and mined diamonds look the same, even to a trained eye. Only specialist equipment can tell them apart. Your IGI report states the origin clearly, and we always describe our stones as lab-grown.

IGI, the International Gemological Institute, is one of the world’s largest independent diamond grading labs. Your report records the carat weight, color, clarity, cut, measurements and growth method of your center diamond. Accent and side stones are chosen to complement it but aren’t graded individually.

1. Find the report number on your certificate. Lab-grown reports start with “LG”, for example LG696553639.
2. Go to igi.org, open Verify Your Report and enter the number.
3. Check that the details online match your certificate exactly.

The same number is laser-inscribed on the girdle, the diamond’s outer edge. It’s too small to see with the naked eye, but any jeweler can read it with a loupe.

• Color: D–F, the colorless top of the scale
• Clarity: VVS2 or higher
• Cut: Excellent
• Certificate: IGI, for center diamonds of 1 ct and above

Lab-grown diamonds are as hard and durable as mined ones. Everyday lotion, soap and skin oils can film the surface and dull the sparkle for a while, and a gentle clean brings it straight back.

We recommend choosing one because you love it, not as an investment. What you do get is a real diamond, typically for far less than a mined diamond of the same size and quality.

1. Crafting: 15 calendar days from payment. For custom pieces, from payment and your CAD approval.
2. Video approval: we send a video of your finished piece and wait for your OK.
3. Free shipping: up to about 7 days in transit after dispatch.

The time we wait for your approval is added to the total, so a quick reply gets your piece to you sooner.

After a final quality inspection, we send you a video of your finished jewelry and ship only after you confirm. If we haven’t heard back, we hold your order until you reply. This applies to collection and custom orders alike.

Production and shipping times are estimates, so for a proposal or another special day, write to us with the piece you have in mind and your date. We’ll tell you honestly what’s realistic.

Choose your metal, center stone size and ring size on each ring’s page. Want a different band width or side stones? We can design a custom version.

• Sign up with the form at the bottom of any page. The code arrives by email.
• It’s valid on your first order and expires 72 hours after it’s sent.
• It can’t be combined with other discounts.

Email your photos to support@aiovojewelry.com within 7 days of placing your order and include your order number. We print them and pack them in the same package as your jewelry, ready for a proposal or a spot on your shelf. If we don’t receive photos within 7 days, your order ships as usual without prints.

This applies to every order: rings, bracelets and custom pieces.

Visa, Mastercard, American Express, Discover, Diners Club, JCB, Maestro, UnionPay and PayPal. Prices are in US dollars, and checkout is secure.

It’s a reusable sizer that shows your US size, including half sizes, in a small window. We mail it free with no purchase needed. You can also use our ring size guide at home, but paper or string measurements are only a rough estimate.

• No purchase needed. One complimentary sizer per household.
• We send sizers to the United States, Canada, the United Kingdom and Australia.
• We ship as soon as possible and email you tracking details.

Choose your size on the ring’s page. Need a size outside this range? Ask us about a custom version.

This matters most with wider bands; for a wide band, consider going up half a size. For the most accurate reading, measure later in the day when your fingers are warm, and measure two or three times.

Compare a borrowed ring with our size guide, or write to us and we’ll help you plan. If the size isn’t quite right, every ring includes one free resize within 60 days of delivery, and we ship in discreet, unbranded packaging.

We design rings, necklaces, earrings and bracelets. Add up to 5 reference files or simply describe what you love. We’ll reply within 12 hours. We’ll follow up by email with questions and ideas, and send a quote after reviewing your details. You can also email support@aiovojewelry.com.

Your budget helps us suggest materials, proportions and details. We confirm the price for the agreed design before anything is made, and every quote email includes a quote number.

1. Enter your quote number and your quote total.
2. We convert the total into $100 units for you: a $3,200 quote is 32 × $100.
3. Continue to secure checkout. Shipping is free.

Your quote number is saved with your order, so we can match your payment to your design.

First we design your piece together and send you a CAD, a detailed 3D design, to approve. After crafting, you approve a video of the finished piece, and then it ships free. Design rounds and approval time are in addition to the 15 days.

Because they’re made only for you. Items that arrive damaged, defective or incorrect are still fully covered, and if the finished piece doesn’t match the CAD you approved, we’ll make it right. Custom rings also include one free resize within 60 days of delivery.

You’ll get an email with tracking details as soon as your order ships.

That’s in addition to the 15-day crafting time and your video approval. Customs checks, severe weather or carrier delays can occasionally add time, especially for international orders.

Enter your address at checkout to confirm we deliver to your country. Customs checks can add a few days to delivery.

It protects your privacy and security, and keeps a surprise a surprise.

Not shipped yet? Your order ships after you approve your finished-piece video, so check your inbox for it. For anything else, write to us with your order number. We’ll reply within 12 hours.

To be eligible, the piece must be

• Unworn, unaltered and free from damage
• In its original packaging, with its certificate and all documents
• Not resized, engraved or otherwise modified

Custom design orders are final sale for change-of-mind returns or exchanges.

• The fee is calculated on the merchandise subtotal and deducted from your refund.
• You pay return shipping. We recommend an insured, trackable service.
• For an exchange, you pay return shipping and any price difference.
• Original shipping charges, duties and import taxes are generally non-refundable.

Use our contact form or email support@aiovojewelry.com with your order number, the item and the reason. We’ll reply with a return authorization, the return address and your shipping deadline. Please don’t send an item before you receive authorization.

Refunds go to your original payment method. Your bank or payment provider may take another 5–10 business days to post the funds.

Fees are calculated on the merchandise subtotal, excluding shipping, taxes and duties. Send your request by email to support@aiovojewelry.com. Once shipped, an order can’t be cancelled, but it may be eligible for a return.

Email us as soon as possible with your order number and clear photos or a video of the item and its packaging. Once confirmed, we cover the return shipping and arrange a repair, replacement or refund, with no restocking fee.

Covered

• Manufacturing defects
• Stone settings that loosen
• Diamonds that come free because of a manufacturing or setting issue, or another cause that isn’t customer damage

Not covered

• Damage from impacts, misuse or other accidents
• Missing or lost diamonds

We cover shipping both ways for warranty service. Please contact us before sending your jewelry.

If it came free for a covered reason, resetting is on us. Lost diamonds can’t be replaced under the warranty, so if a stone ever feels loose, stop wearing the piece and contact us.

• Applies to collection and custom rings.
• You cover shipping to us; we cover shipping back to you.
• Some designs can’t be resized, so please check with us before sending your ring.
• A resized ring can no longer be returned.

• Soak it in warm water with a little mild soap, then brush gently with a soft toothbrush, especially behind the stone.
• Rinse and pat dry with a soft, lint-free cloth.
• Take it off for the gym, heavy lifting, cleaning, pools and hot tubs.
• Store each piece separately so diamonds don’t scratch your other jewelry.

Describe the issue or the size you need. For a warranty request, include clear photos or a video. We’ll reply within 12 hours. Please wait for our shipping instructions before sending anything.