At AIOVO, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, please review our Returns, Exchanges & Cancellations Policy below.

Quick Summary

• Standard Orders: Eligible for return or exchange within 15 calendar days after delivery, subject to the conditions below.
• Custom Design Orders: Final sale for change-of-mind returns and exchanges.
• Cancellations: Cancellation fees depend on whether the CAD design has been issued, approved, and whether production has begun.
• Damaged, defective, or incorrect items: Contact us as soon as possible for assistance. We will provide an appropriate remedy at no cost to you.

1. Returns and Exchanges for Standard Orders

Standard Orders refer to orders placed for designs from the AIOVO collection without custom design changes. Although these designs are part of our standard collection, they are made to order and are not ready-to-ship items.

Standard, unmodified items may be returned for a refund or exchanged within 15 calendar days after delivery.

To be eligible, the item must:

• Be unused, unworn, unaltered, and free from scratches or other damage beyond reasonable inspection;
• Be returned in its original condition with the original packaging;
• Include all certificates, if provided, and other documents included with the order;
• Not have been resized, engraved, or otherwise modified.

2. Custom Design Orders

Custom Design Orders include custom designs, special-order items, ring resizing, engraving, and other alterations.

Because these items are made or modified specifically for you, they are final sale and are not eligible for change-of-mind returns or exchanges.

This exclusion does not apply to items that arrive damaged, defective, or incorrect, and does not limit any consumer rights that cannot be waived under applicable law.

3. Return Shipping and Fees

For an eligible Standard Order returned because of personal preference:

• The customer is responsible for the return shipping cost and, where permitted by law, any customs or brokerage charges associated with the return.
• We strongly recommend using an insured and trackable shipping service. AIOVO is not responsible for items lost or damaged while being returned to us before delivery.
• Refunds are subject to a 15% restocking and handling fee calculated on the merchandise subtotal. This fee will be deducted from the refund.
• Original shipping charges, customs duties, and import taxes are generally non-refundable, except where otherwise required by applicable law.

For an exchange requested because of personal preference, the customer is responsible for the return shipping cost and any difference in price. The 15% fee applies to personal-preference refunds only. Exchanges are subject to product availability.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from your order confirmation, please contact us as soon as possible at aiovo@aiovojewelry.com.

Please include your order number and clear photos or videos of the item and its packaging. We may ask you to keep the original packaging while we review the issue.

If the issue is confirmed, AIOVO will cover the approved return shipping cost and, as appropriate, arrange a repair, replacement, or refund. No restocking or handling fee will apply.

5. How to Request a Return or Exchange

To start a return or exchange, email aiovo@aiovojewelry.com with:

• Your order number;
• The item you wish to return or exchange;
• The reason for your request;
• Photos or videos, if the item is damaged, defective, or incorrect.

Requests for eligible Standard Orders must be submitted within 15 calendar days after delivery. We will provide return instructions and the return address after reviewing your request.

Please do not send an item before receiving return authorization. Unauthorized returns may be delayed or may not be processed.

The return authorization will include the applicable shipping deadline. Items must be returned in accordance with the instructions provided by AIOVO.

6. Refunds and Exchanges

Once we receive your return, the item will be inspected. Approved refunds are normally issued to the original payment method within 3 business days after inspection.

After the refund has been issued, your bank or payment provider may require an additional 5–10 business days to post the funds to your account.

Refunds will be sent to the original payment method unless otherwise required by applicable law.

7. Cancellation Policy

Cancellation requests must be submitted by email to aiovo@aiovojewelry.com. The applicable cancellation fee will be determined by the order stage reached when AIOVO receives the written cancellation request.

Standard Orders

• Cancellation before the CAD design is issued: No cancellation fee.
• Once the CAD design has been issued, any cancellation will be subject to a 10% cancellation fee calculated on the merchandise subtotal.
• Once the CAD design has been approved and the order has entered production, a 20% cancellation fee will apply to cover costs already incurred. This 20% fee replaces the 10% fee once this stage is reached.

Custom Design Orders

• Cancellation before the CAD design is issued: No cancellation fee.
• Once the CAD design has been issued, any cancellation will be subject to a 15% cancellation fee calculated on the merchandise subtotal.
• Once the CAD design has been approved and the order has entered production, a 30% cancellation fee will apply to cover costs already incurred. This 30% fee replaces the 15% fee once this stage is reached.

The merchandise subtotal excludes shipping charges, taxes, and duties.

Once an order has shipped, it can no longer be cancelled. If eligible, it will be handled under our Returns and Exchanges Policy.